Membership

Members are required to be unattached, no longer living at the same address as a former partner and must provide true and accurate information relating to their personal circumstances. Whilst all our members are interviewed and ID verified, we accept particulars given to us in good faith and we advise you to verify the particulars of others for yourself. We cannot accept any liability for the validity of information provided.

Payments and payment terms

The price payable for services is as set out on your Membership Agreement and is inclusive of VAT at the current rate. We will take payment upon receipt of your order. We accept no liability if our services are delayed because you did not give us the correct payment details if paying by debit or credit card or if for any other reasons your payment has not been received. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

Matchmaking Service

Your matchmaking service will commence when you have confirmed the approval of your profile and we have all the necessary documents from you on file. We will send you recommendations of others, with reference to your partner preferences, on a one at a time basis whilst you are still seeking a partner. We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable to you, notwithstanding that the prospective partner concerned may only match your partner preferences to a degree as this approach has proved successful for many of our clients. The number of introductions we are able to offer you will depend upon your own personal characteristics and upon how narrow or otherwise your preferences are in the partner you seek. However, we guarantee to provide you with at least the number of recommendations specified on your membership agreement, if those are required in your search to find a new partner. We will always fulfil this obligation if required, even if where necessary we need to extend your period of service. Where you have found a partner, the service will be suspended and can be reactivated again if you advise us that you are no longer in a relationship and where there is still service time available within your agreement. We cannot accept responsibility for the outcomes of recommendations, and we require all our members to adhere to our code of conduct, as provided in The Client Handbook. As a courtesy to all members we will not offer you further recommendations when you have already accepted a recommendation from us, and both parties involved have agreed to exchange contact information. It is your responsibility to let us know whenever you are again free to receive a recommendation, and to let us know if you would like your service placed on hold at any time. Our matchmaking may include sourcing beyond our current membership through the resources of our headhunting facility and some members recommended to you may have been retained through these means. All members offered will first have been ID verified and interviewed.

If there is a problem with the services

If you have any questions or complaints about our services, please contact us. You can do so by calling us on 0800 644 4140, Monday to Friday 9am to 5pm, or writing to us at: Membership, Attractive Partners Limited, Arrow Court, Alcester, Warwickshire, B49 6PU or contacting us via email: membership@attractivepartners.co.uk. We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

Confidentiality

You must not discuss or show any details of other members to other members or non-members at any time during or after your membership. We will hold your details in the strictest confidence. As our contract is with you, we will only discuss your membership with you personally and will only pass on your contact details to others with your permission. You agree not to disclose any of your experience or the identity or personal information of any other members to anyone including media outlets without the explicit permission of both us and of the member(s) concerned. We abide by the Data Protection Act and will not supply any information to any person or company outside of The Dating Options Limited group of personal introductions agencies for marketing purposes.

Suspending Membership

Should you experience the onset or exacerbation of a serious condition or suffer a serious injury, then at the company’s sole discretion, your membership may be suspended for up to 1 year. Additionally, your matchmaking service can also be suspended by you if detailed in your membership agreement. Periods of suspension are for at least one month. It remains your responsibility to inform us if you would like to reactivate your service. If you have not responded to our communications or we are investigating some aspect of your membership, your service may also need to be suspended.

Terminating Membership

We have the right to terminate your membership in the following circumstances where:

  • You have breached the confidentiality clause in these terms and conditions.
  • In our sole opinion, you have acted inappropriately or shown an unacceptable level of discourtesy or harassment to any other member or to a member of our staff or representative of our Company.
  • You have failed to maintain contact with us or not responded to our contact for a period of time in excess of 6 months.
  • You have provided false information to us.
  • We have received a serious complaint about you which in the sole opinion of our Managing Director, is justified.
  • Your personal details or preferences have changed significantly. This would include a change in your sexual orientation, the acquisition of a criminal record or other significant changes such as relocation which will significantly adversely impact on our ability to offer the service to you.

For the avoidance of doubt, in the event of a termination of this contract no refund will be applicable unless we have breached these terms and conditions or your Consumer rights. You will not be entitled to any refund for any other reasons other than your legal right to cancel within 14 days of when this contract commences. This includes but is not limited to, any change in your personal circumstances or the formation of a lasting relationship before the expiry of your membership with us. This contract is for the maximum service term detailed on your membership agreement if that is required with no refund applicable for early termination.

Right to Cancel

Your contract with us commences on the date that we receive your first payment. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013 apply and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date that your contact commenced.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement [e.g. using post or email: Membership, Attractive Partners Limited, 8 Arrow Court, Alcester, Warwickshire, B49 6PU, 0800 644 4140, email: membership@attractivepartners.co.uk]. You may use the attached cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

Within the Cancellation Period if you cancel this contract, we will reimburse you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you require us to begin the services within the Cancellation Period, we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is earlier. If you cancel during the cancellation period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportional refund accordingly. Specifically, the following deductions from your refund will be applied where applicable: a home/office based profiling consultation, £200 plus any consultant’s travel costs, or £150 for a skype or telephone based profiling consultation; your profile drafted £100; data entry, initial searches and administration following your profile approval, £100; headhunting service initiated, £250, relationships coaching session £75.

General

We may assign this contract for operational reasons or in connection with a business transfer or reorganisation. Otherwise this contract is non-transferable. This contract is subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract. If any provision shall be found by an English court to be unenforceable or invalid this shall not affect other provisions within this contract and all other provisions not affected will remain in full force and effect. Nothing in this agreement is intended to, nor shall it confer rights on a third party. You agree to be bound by the terms of our Client Code of Conduct as provided in our Client Handbook. We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data and we endeavour to take all reasonable steps to protect your personal information.